Shipping policy

SHIPPING

Shipping costs are calculated at checkout, prior to payment, based on your location and items ordered.

 Shipping available within the US at this time.

FREE SHIPPING

Shipping within the US is free on orders over $150 USD

DELIVERY ESTIMATE TIMES

 Shipping takes time and costs money for small businesses with a focus on the environment. All shipping costs have dramatically increased due to COVID and we do our best to make these as affordable as possible for you.

While our shipping times are reliant on USPS, we are constantly working towards faster, lower cost, better packing, while still paying fair trade rates allowing us to hand pack your order with love. As jane & merci grows, we hope to be able to employ people to work directly with us to hand-pack and gift wrap EVERY order. 

Your patience is greatly appreciated.

US Orders

We send orders from and within the US via USPS. Once the package is handed off, it is up to you to track it for any changes or issues. Once processed, there are no address changes available for these services.

Orders are processed within 72 hours (exceptions may apply). Products are shipped from O'ahu, Hawai'i. Once shipped, please allow a period of 1-4 business days for delivery in Hawai'i, and 4 - 10 business days for delivery to all other states. 

Please take into consideration busy holiday periods and weather conditions that may affect and increase shipping times.

DELAYED DELIVERY

We do our best to get your order out asap, but delays happen.

Please be patient, use the tracking number, and contact the carrier if there is an issue.

jane & merci is not responsible, nor in control of shipment/transit delays once the item is in the hands of the courier. Customs clearance and weather delays are the most common, and can affect the transit times outlined above. Please take into consideration delays due to COVID as well.

If you’ve waited longer than the anticipated delivery timeline listed for your order, please email.

We’ll do our best to help you out.

ORDERS RETURNED TO SENDER

Please ensure your delivery information is correct when you process your order. If attempted deliveries are unsuccessful, please be sure to collect your package from the specified Post Office within the nominated time frame. If your orders are returned to us as you have provided incorrect information or did not collect your package before it was returned, you will be charged a fee to have it shipped out again.